Enrolling in Imperial Capital Affluent Banking's secure online platform is quick and private:

• Visit www.imperialcapital.global and select "Enroll as a New User"
• Have your account number and client access credentials ready
• Create your private login, set personalized security questions
• Activate multi-factor authentication for advanced protection

Our Digital Concierge Team is available to assist you anytime.
📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

If you've misplaced your online banking credentials, resetting your password is secure and seamless:

• Visit the Imperial Capital Affluent Banking login page and select "Forgot Password"
• Confirm your identity using your username and verification details
• Answer your custom security questions
• Receive a temporary password via your registered email or mobile
• Log in with the temporary password and set a new secure password

⚠ For your protection, multiple failed attempts will temporarily lock your account.

Contact our Digital Banking Concierge for prompt assistance:
📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

Absolutely. Imperial Capital Affluent Banking offers a world-class mobile banking experience backed by elite-grade security protocols, including:

• End-to-end encryption to protect your financial data
• Multi-factor authentication for added identity verification
• Biometric login with fingerprint or facial recognition
• Automatic session timeouts for inactivity
• 24/7 fraud detection systems monitoring suspicious activity

For enhanced protection, we recommend using device passcodes, keeping your app updated, and avoiding public Wi-Fi unless secured by a VPN.

Have questions? Reach our team:
📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

The Imperial Capital Affluent Banking mobile app offers secure, intuitive access to your private wealth, wherever you are. With it, you can:

• View account balances and detailed transaction history
• Transfer funds between accounts seamlessly
• Pay bills and schedule recurring payments
• Use mobile deposit to scan and submit cheques remotely
• Send funds to family, friends, or trusted beneficiaries
• Locate nearby branches and ATMs within our global network
• Manage your cards – activate, freeze/unfreeze instantly
• Enable real-time alerts for transactions and balances
• Chat with client support securely from the app

Available for both iOS and Android devices.

Need help getting started?
📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

Yes, At Imperial Capital Affluent Banking, mobile deposit limits are tailored for affluent clients:

• Per cheque limit: Up to $25,000
• Daily limit: Up to $50,000
• Weekly limit: Up to $150,000
• Monthly limit: Up to $500,000

Higher limits are available for select clients based on account tier, transaction history, or business classification.

Funds are typically available within 1–2 business days, subject to review.

Need to request a personalized limit adjustment?
📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

Activating your Imperial Capital Affluent Banking card is secure and effortless. Choose any of the following methods:

• Call the activation line listed on your card
• Use the "Card Management" feature in our mobile app
• Log into online banking and select "Activate Card"
• Visit a branch with valid identification for in-person activation
• Make a PIN transaction at any ATM to auto-activate your card

For enhanced protection, please sign the back of your card immediately after activation.

Need assistance?
📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

If your card is lost or stolen, act swiftly to protect your wealth:

• Call our 24/7 Card Services at +1 (888) 2577662 Ext. 8
• Instantly freeze your card via our mobile app or online banking
• Visit any Imperial Capital branch to report the loss and request a new card

You are covered by our Zero Liability Protection—ensuring you're not held responsible for unauthorized transactions reported in time.
Replacement cards are typically issued within 5–7 business days.

Need urgent assistance?
📧 info@imperialcapital.global

At Imperial Capital Affluent Banking, our cards are crafted for affluent lifestyles and global mobility. Standard daily limits include:

• ATM withdrawals: $5,000 to $10,000
• Point-of-sale purchases: $25,000 to $50,000
• Online & phone transactions: $25,000 to $50,000

Limits are determined by your private banking tier and can be customized to match your transaction needs. We may implement temporary reductions in cases of irregular activity for your protection.

Need a bespoke limit for travel, investment, or luxury acquisition?
📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

If you notice a suspicious or incorrect transaction, we're here to protect your assets:

• Review your statement and identify the transaction in question
• Contact our Card Services team at +1 (888) 2577662 Ext. 8 within 60 days of the statement date
• Submit a Dispute Form, available through online banking or at any branch
• Include any relevant documentation to support your claim

We'll begin an immediate investigation and may issue provisional credit during the review process. Most cases are resolved within 45–90 days.

For personalized assistance, contact your Private Banker or email us:
📧 info@imperialcapital.global

Yes. Your Imperial Capital Affluent Banking card offers seamless international access and premium compatibility worldwide:

• Notify us of your travel plans for uninterrupted service
• Foreign transaction fees are waived for Premium and Executive tiers
• Ensure your card supports chip-and-PIN, required in some regions
• Use ATMs displaying Visa, Mastercard, Plus, or Cirrus for maximum acceptance

For emergency card replacement abroad, contact our International Assistance Line:
📞 +1 (888) 2577662 Ext. 8
📧 info@imperialcapital.global

At Imperial Capital Affluent Banking, we offer bespoke credit and structured lending solutions designed exclusively for high-net-worth individuals, global entrepreneurs, and private investment firms. Our offering includes:

• Private Mortgages – Tailored for luxury estates, international properties, and second residences
• Home Equity Credit Lines – Unlock liquidity from real estate portfolios with flexible terms
• Aircraft Financing – Custom lending for private jets, helicopters, and fractional ownership
• Art & Collectibles Financing – Secure loans backed by fine art, jewelry, or rare assets
• Luxury Auto Loans – Financing for high-performance vehicles with global delivery options
• Construction & Development Lending – Structured funding for bespoke real estate projects
• Commercial Real Estate Loans – Cross-border lending for income-producing properties
• Business Credit Lines – Capital solutions for founders, family offices, and private companies
• Lifestyle Lending – Financing for yachts, exclusive club memberships, or global experiences

All facilities are crafted with confidentiality, tax efficiency, and international mobility in mind.

📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8
🌐 www.imperialcapital.global

Applying for a tailored loan with Imperial Capital Affluent Banking is discreet, efficient, and personalized to your financial profile. You may apply through:

• Offshore Portal – Submit your secure application at www.imperialcapital.global
• Private Banking Centre – Visit a branch for in-person consultation with a lending advisor
• Direct Line – Speak with our Structured Lending Team at +1 (888) 2577662 Ext. 8

Required documentation includes proof of income, credit history, ID, and asset verification.
Loan applications typically take 20–30 minutes, with decisions delivered in 1–3 business days—often faster for Premier clients.

📧 info@imperialcapital.global

Mortgage rates at Imperial Capital Affluent Banking are tailored to market conditions and your private credit profile. Approximate indicative ranges include:

• 30-Year Fixed: 6.25% – 7.00% APR
• 15-Year Fixed: 5.50% – 6.25% APR
• 5/1 Adjustable (ARM): 5.00% – 5.75% APR

Your personalized rate may vary based on credit standing, loan-to-value ratio, and property type.
To receive a custom quote or discuss financing for a high-value estate, aircraft hangar, or global residence:

📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8
🌐 www.imperialcapital.global

At Imperial Capital Affluent Banking, your borrowing potential is assessed holistically, with consideration for your full financial profile:

• Income and debt-to-income ratio
• Credit standing and financial history
• Purpose of the loan and pledged collateral (if applicable)
• Available liquidity or down payment capacity

While traditional benchmarks suggest keeping debt obligations below 36% of gross income, our Private Bankers offer bespoke assessments that reflect your asset base and financial complexity.

For an estimate, explore our borrowing calculators at www.imperialcapital.global or contact us directly for a confidential consultation:

📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

Yes. At Imperial Capital Affluent Banking, you are free to make additional payments or pay off your loan in full ahead of schedule:

• Private Mortgages – No prepayment penalties on residential properties
• Luxury Auto Loans – No fees for early repayment
• Personal Credit Facilities – Fully flexible repayment terms
• Business Lending – Some facilities may carry structured prepayment clauses during the initial term

Use online banking, our affluent mobile platform, or visit a Private Banking Centre to make extra payments.
For optimal interest savings, we recommend designating overpayments toward principal reduction.

📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

At Imperial Capital Affluent Banking, safeguarding your privacy is integral to our trust-based relationship. We deploy multilayered security protocols across all platforms, including:

• 256-bit encryption – All sensitive data is protected at rest and in transit
• Multi-factor authentication – Secure access with advanced identity verification
• Real-time fraud monitoring – 24/7 surveillance powered by AI and expert teams
• System integrity testing – Routine penetration testing and vulnerability scans
• Staff training – Ongoing security education for all personnel handling client data
• Physical access controls – Restricted entry to sensitive systems and records

We adhere to all Canadian regulatory requirements and global best practices, continually enhancing our infrastructure to defend against evolving digital threats.

Have questions? Reach our Security Desk:
📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

Multi-factor authentication (MFA) is a key pillar of security at Imperial Capital Affluent Banking, adding a second layer of identity protection beyond your password. It verifies your access through a combination of:

• Something you know – such as a password or PIN
• Something you have – like a trusted mobile device or secure token
• Something you are – such as biometric data (fingerprint or facial recognition)

When logging in or authorizing sensitive transactions, you'll receive a one-time verification code via your registered device. This ensures that even if your password is compromised, your account remains protected.

📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

At Imperial Capital Affluent Banking, we take fraud prevention seriously—and so should you. To safeguard your accounts:

• Never share your password, PIN, or security codes with anyone
• Ignore unsolicited requests via email, phone, or SMS asking for banking details
• Always confirm you're on www.imperialcapital.global before logging in
• Enable account alerts and review your balances regularly
• Use strong, unique passwords and update them frequently
• Keep your contact information current to receive fraud notifications swiftly

⚠ Imperial Capital Affluent Banking will never ask for your full credentials by email, phone, or text.

If in doubt, contact us immediately:
📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

If you suspect fraudulent activity on your account, take immediate action to safeguard your wealth:

• Contact our Fraud Response Team 24/7 at +1 (888) 2577662 Ext. 8
• Update your online banking password without delay
• Review recent transactions and flag any unauthorized activity
• For identity-related fraud, file a police report for record and protection
• Request replacement cards if your card details may have been compromised

You're covered by our Zero Liability Protection for unauthorized transactions reported promptly.

For direct support:
📧 info@imperialcapital.global
🌐 www.imperialcapital.global

For optimal security, Imperial Capital Affluent Banking recommends updating your password:

• Every 90 days as a best practice
• Immediately if you suspect it has been compromised
• After logging in from a public or unfamiliar device
• Upon receiving alerts of unauthorized login attempts

Create strong, unique passwords using a combination of upper and lowercase letters, numbers, and special characters. Avoid easily guessable information like birthdays, pet names, or common phrases.

For assistance or password reset:
📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

At Imperial Capital Affluent Banking, monthly maintenance fees reflect the tiered nature of our accounts and are often waived based on balances or client status:

• Affluent Current Account – $5/month (waived with $500+ daily balance or active direct deposit)
• Premier Reserve Account – $15/month (waived with $2,500+ daily balance)
• Private Savings Account – $3/month (waived with $300+ daily balance)
• Wealth Market Account – $10/month (waived with $5,000+ daily balance)

✨ Fee exemptions may apply for students, seniors (65+), and qualifying service members.
All fees are subject to change with prior notice in accordance with our client service agreement.

For tailored guidance:
📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

Imperial Capital Affluent Banking offers global ATM access with fee structures designed for flexibility and premium convenience:

• Imperial Capital ATMs – No fee for all clients
• Affiliated network ATMs – No fee for all clients
• Out-of-network (domestic) – $2.50 per transaction (waived for Premium and Executive accounts)
• International ATMs – $5.00 per transaction + 3% foreign transaction fee (waived or rebated for eligible tiers)

Many accounts include monthly rebates for out-of-network ATM usage. Please consult your account terms or Private Banker for your specific fee allowances.

📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

Imperial Capital Affluent Banking provides multiple overdraft solutions designed to support seamless transactions while minimizing unnecessary fees:

• Standard Overdraft Fee – $35 per item (capped at 4 charges per day)
• Overdraft Protection Transfer – $10 per transfer from a linked account
• Overdraft Line of Credit – No per-item fee; interest applies on outstanding balance

Avoid overdraft fees by:
✔ Enrolling in Overdraft Protection
✔ Maintaining adequate balances
✔ Activating low balance alerts
✔ Choosing to opt out of overdraft coverage (declined if insufficient funds)

For a personalized overdraft strategy:
📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

At Imperial Capital Affluent Banking, we understand that our clients move capital globally with precision and purpose. Our wire transfer solutions are designed to offer priority execution, enhanced privacy, and relationship-based flexibility:

• Domestic Incoming Wires – Complimentary for most account tiers
• Domestic Outgoing Wires – $50 standard fee (often waived for Premium & Executive clients)
• International Incoming Wires – $50 flat-rate handling
• International Outgoing Wires – $100 for high-priority international processing

✨ Clients in Private Wealth, Executive, or Family Office segments often benefit from complimentary or customized pricing, depending on volume and relationship tier.

Additional fees may be applied by correspondent or receiving banks internationally.

For bespoke wire terms or concierge execution:
📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

At Imperial Capital Affluent Banking, we offer both paper and electronic statements to suit your preferences. Fees may apply based on your account type:

• Affluent Current Account – $2 per paper statement
• Premier Reserve Account – Complimentary
• Private Savings Account – $2 per paper statement
• Wealth Market Account – Complimentary

Enrolling in e-statements via online banking gives you faster access, enhanced security, and helps reduce unnecessary paper use.

For assistance enrolling or adjusting your preferences:
📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

Yes. Your Imperial Capital Affluent Banking card is globally accepted and designed to support the lifestyle of international clients:

• Notify us of your travel plans to ensure uninterrupted card access
• Foreign transaction fees (3%) are waived for Premium and Executive clients
• Use ATMs with logos matching those on your card (Visa, Mastercard, Plus, Cirrus)
• Some merchants may require chip-and-PIN, especially in Europe and Asia
• We recommend carrying multiple payment methods for convenience and redundancy

For priority travel support or emergency replacement while abroad:
📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

Imperial Capital Affluent Banking offers discreet, high-priority international transfer solutions tailored for affluent individuals, family offices, and private enterprises:

• Wire Transfers – The most secure and preferred method, typically completed within 1–3 business days
• Global Remittance Services – Cost-effective for select destinations with competitive FX rates
• International Bank Drafts – Paper-based, secure instruments for formal transfers when required

💼 To initiate a transfer, you'll need the recipient's full name, address, bank name, account number, and SWIFT/BIC or IBAN code.

Exchange rates and fees vary by currency, destination, and transfer method.
For bespoke cross-border transaction support:
📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

At Imperial Capital Affluent Banking, our foreign exchange services are designed to support international lifestyles and global investment flows:

• Standard Accounts – Market rate plus a 2–3% premium
• Premium & Executive Accounts – Preferential margin of 1–2%
• High-Value Transactions ($25,000+) – Eligible for custom FX pricing and priority execution

Exchange rates are dynamic and updated in real time based on global market conditions.
For real-time quotes or strategic FX solutions, contact our Foreign Exchange Desk:

📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

Yes. Imperial Capital Affluent Banking provides secure and convenient foreign currency exchange services to support your international lifestyle:

• Major global currencies are available at most Private Banking Centres (advance notice recommended)
• Exotic currencies can be ordered with 3–5 business day fulfillment
• Home or office delivery of currency is available upon request for a nominal fee
• Buy-back service offered for unused currency upon your return

Currency exchange is available to both clients and non-clients, though preferential rates apply to Premium and Executive account holders.

To reserve currency or schedule delivery:
📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

Yes. Imperial Capital Affluent Banking maintains a sophisticated global footprint, offering seamless financial access across borders through:

• Private Banking Centres in select international financial hubs
• Strategic partner bank relationships in over 100 countries
• Access to a global ATM and card acceptance network

International clients benefit from multi-currency accounts, cross-border mortgage solutions, and expatriate wealth services, all managed with discretion and expert care.

For location details or tailored international services:
📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

At Imperial Capital Affluent Banking, our dedicated Client Services team is available to support you through secure and personalized channels:

• Phone: +1 (888) 2577662 Ext. 8 (Available 24/7 for fraud and card services)
• Email: info@imperialcapital.global
• Secure Messaging: Through your online or mobile banking platform
• Live Chat: Available during business hours via our website
• Private Banking Centre: Visit any branch for in-person service

📅 General Client Services Hours:
Monday to Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 5:00 PM (Local Time)

We are committed to delivering timely, discreet, and world-class support—wherever you are in the world.

Imperial Capital Affluent Banking offers flexible hours to accommodate your schedule and lifestyle. Standard hours are:

• Monday – Thursday: 9:00 AM – 5:00 PM
• Friday: 9:00 AM – 6:00 PM
• Saturday: 9:00 AM – 1:00 PM (select Private Banking Centres only)
• Sunday: Closed

⏱ Hours may vary by location, especially for centres in financial districts or luxury retail environments.
All holiday hours and temporary changes are posted at branches and on our website.

📧 info@imperialcapital.global
🌐 www.imperialcapital.global

Updating your details with Imperial Capital Affluent Banking is simple and secure. Choose the method most convenient for you:

• Online Banking – Update your email, phone number, or mailing address
• Affluent Mobile App – Make quick contact updates on the go
• Private Banking Centre Visit – Required for legal name changes or sensitive updates (bring supporting ID/documents)
• By Mail – Submit a signed request with relevant documentation to your relationship manager

For your protection, certain changes—such as name updates or tax identification details—require in-person verification.

Need help with documentation or appointments?
📧 info@imperialcapital.global
📞 +1 (888) 2577662 Ext. 8

Ordering checks with Imperial Capital Affluent Banking is quick and discreet. You may place an order through any of the following channels:

• Online Banking – Navigate to the "Account Services" section
• Affluent Mobile App – Tap "More Services" then select "Order Checks"
• By Phone – Contact Client Services at +1 (888) 2577662 Ext. 8
• Private Banking Centre – Visit any branch for personal assistance

🕒 Standard delivery: 7–10 business days
⚡ Expedited service: Available upon request for an additional fee
🖋 Your first order of basic checks is complimentary with new accounts

For custom check designs or business checkbooks:
📧 info@imperialcapital.global

At Imperial Capital Affluent Banking, we are committed to exceptional service and value your feedback. If we fall short of your expectations, you may submit a concern through any of the following channels:

Contact our Client Resolution Team at +1 (888) 2577662 Ext. 8
Use the "Feedback" form at www.imperialcapital.global
Speak directly with a Branch Manager at your nearest Private Banking Centre
Mail a formal letter to our Canadian headquarters:
Imperial Capital Bank Canada
1801-1 Yonge Street, Toronto, ON, M5E 1W7, Canada

We strive to acknowledge all concerns within 24 hours and resolve most issues within 10 business days. If you're not satisfied with the outcome, you may request an escalation to senior management.

📧 info@imperialcapital.global